Bella Solutions, a leading provider of web based Field Service Software launches version 4.2. This release provides customization for Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Fields sales and technicians no longer have to visit the office or drive inefficient service routes. Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly increase customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to view Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s time in the field. View more information at Bella Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many businesses rely on paper-based and telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and decreased customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

Company officials said, "We work closely with our Clients who provide invaluable real world requirements. Merging these requirements with our flexible software allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella provides web-based software for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can add value to any organization that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing real-time CRM, Job Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

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Market research is an essential part of any business that wants to offer products or services that are focused and well targeted. Business decisions that are based on good intelligence and good market research can minimise risk and pay dividends. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a product or service market research will bring the following benefits:-

• Market research will help you better communicate – Your current customers experiences are a valuable information source, not only will they allow you to gauge how well you currently meet their expectations they can also tell you where you are getting things right and more importantly where you are getting things wrong. By asking your customers you no longer need to guess what your customers are thinking and you demonstrate to them that you value their opinion.
• Market research helps you identify opportunities – If a new service is planned and you want to know the attitudes people have then market research can help, not only by evaluating the potential for the new idea, but also by identify the areas where a marketing message needs to be fine tuned.
• Market research will minimise risk – Market research can identifying what is needed for a new service and product and ensure that the development of a product matches demand.
• Market research creates benchmarks and helps you measure your progress – Unless you measure you will not be able to properly gauge how well your business is performing. Early research can identify flaws in your service or areas where a product needs to be improved, by conducting regular market research it will identify if improvements are being made and, if positive, will in turn help motivate a development team.

Market research brings considerable benefits and it is perhaps surprising how few organizations invest sufficient resources to enable them to gather good intelligence that will help them improve their business. Many may think that market research takes too much time and effort but that is just not the case anymore as through the power of the Internet online survey software is readily available and vital market research data can now be gathered in a quick, simple and cost effective manner.

Technorati Tags: Attitudes, Benchmarks, Business Decisions, Business Process, client, Conducting Market Research, customer, Dividends, Experiences, feedback, Improvements, Information Source, Intelligence, Life Cycle, market research, Market Risk, marketing, Online surveys, People, research data, Risk Market